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Captain Jack - withdrawal issue

Ruling

Resolved - Captain Jack Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Captain Jack Casino Review.

Player's Complaint

I have been waiting for my withdrawal since May 9th.. Everyday they spin me into submitting documents when i have already submitted them.. They keep giving me the runaround

Read the casino review

6 Responses

User icon
thepogg
May 28, 2021

Hi zyhazle - welcome to ThePOGG.com!

Specifically what are the operator currently waiting on you providing?

Thanks,

ThePOGG

User icon
zyhazle
June 2, 2021

I have provided all the requested documents plus payout method. Also my account is already verified.. Everytime they tell me check back n 3-5 days since 5.9.21

User icon
zyhazle
June 5, 2021

Iam following up on the complaint i submitted. Still have not reciwved my payout and it has almost been 1 month

User icon
thepogg
June 20, 2021

Hi zyhazle,

The operator inform us that your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
thepogg
June 27, 2021

Hi zyhazle,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 4, 2021

Hi zyhazle,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

zyhazle consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Jack's

May 27, 2021

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