– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom



Found for the Player - After repeated efforts to contact Captain Jack's Casino regarding this issue we have received no response what-so-ever from the operator.

Read our Captain Jack's Casino Review.

Player's Complaint


Read the casino review

6 Responses

User icon
April 22, 2019

Hi mdmcclanahan - welcome back.

Firstly, you've previously submitted complaints of exactly the same nature against this group of operators. That being the case you'll be well aware that this group are well known for taking several months to pay withdrawals. Your experience here isn't all that unusual.

While I will try to contact the operator on your behalf, they are negatively listed with this service and inconsistent in their response to complaints. The chances of a successful mediation are low.

In your previous complaint against this group you were also non-responsive to our requests for updates when the operator informed us you were paid. Please ensure you keep us abridged of changes in your complaint in future.

Finally, please don't type in all caps.



User icon
April 23, 2019

Your help in resolving this issue is greatly appreciated. I will keep you informed of any changes. I have received (7) previous payments from Captain averaging 2-5 weeks following approval. This $2500 request was approved 8 weeks ago. Thank you very much.

User icon
April 26, 2019

Update April 26, 2019: I contacted payments[@] and was told that paper checks could not be issued by Captain Jack (I had received (7) paper checks from Captain last year). I was instructed to provide wire info from another bank because they couldn't wire to TD Bank. It all sounded like a run-around to me. I opened an account with Bank of America and provided all the wire info they requested. Bottom line: I had to re-request the withdrawal for $2410 that was approved February 18th. Looks like another month of waiting for payment.

User icon
May 7, 2019

Update May 7, 2019:

I'm still waiting for payments of $2410 that was approved February 18th, and $1975 that was initially requested February 13th, then re-requested April 6th. I have had numerous chats and emails with Customer Support and continue to get the run-around.

User icon
May 14, 2019

Hi mdmcclanahan,

Unfortunately after repeated efforts to contact the operator regarding this issue we've received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help!


User icon
May 14, 2019

Thanks for your help. Customers should be alerted that Captain Jack does not honor withdrawal requests per their Terms and Conditions.

Leave a Reply

You must be logged in to post a comment.


mdmcclanahan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Jack’s

April 22, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.