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Captain Jacks - No payout

Ruling

Found for the Casino - While we entirely sympathise with the player's frustration if you play and lose the funds before we can resolve the issue we can't help!

Read our Captain Jacks Casino Review.

Player's Complaint

They are taking 2 weeks so far for payout now they are doing a audit I have only used 1 creidt card to make deposit and play with they are not talking with me I like there casino I have played and won with this user name never tried to withdraw or deposit with any other name. I hope we can speed up and help this out

Read the casino review

3 Responses

User icon
ThePOGG
November 24, 2017

Hi Treetop2112 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator who are well known for being very slow to pay players. 6 months is far from uncommon. While I'll contact the operator for you, their rep is currently non-responsive to us and even if I can get hold of them I would advise you to expect a long wait.

Thanks,

ThePOGG

User icon
ThePOGG
March 19, 2018

Hi Treetop2112,

I've finally managed to get a response to your issue from the operator. Apparently you've lost the withdrawal in contention - is that accurate?

Thanks,

ThePOGG

User icon
ThePOGG
March 30, 2018

Hi Treetop2112,

If we've not heard from you by Friday the 6th of April I'll assume the above is accurate and close this complaint.

Thanks,

ThePOGG

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Treetop2112 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 24, 2017

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