unclaimed offers
Turn geo location off

Choose a country to view the site from

Currently viewing from:

United States

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Captain Jack’s – Unable to receive payment on my winnings

Ruling

Found for the Player - The operator has stalled and stalled in offering a response to this issue. Even by this group's very low standards their failure to act is shocking.

Read our Captain Jacks Casino Review.

Player's Complaint

I am pending a withdrawal requested on my winnings. I have complied with there verification process and submitted my documentation. They confirmed they received my docs and my account has been updated pending approval from the casino to send me payment. Other then that I keep getting the answer still pending still pending and now I cant even get thru to live chat and my pending withdrawal is no longer on my account.

Read the casino review

2 Responses

ThePOGG
Nov 12, 2018

Hi mag90744 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you, but you should be aware that this operator is part of a group that regularly take months to resolve even basic issues so long delays are to be expected.

Thanks,

ThePOGG

ThePOGG
Feb 22, 2019

Hi mag90744,

Sadly after a very extended time period trying to chase this operator to address this, amongst many other, issues our lines of communication have broken down effectively entirely.

At this juncture I have no reasonable expectation of being able to help you further.

Sorry!

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

mag90744 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 11, 2018