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Captain Jack's - Unable to receive payment on my winnings

Ruling

Found for the Player - The operator has stalled and stalled in offering a response to this issue. Even by this group's very low standards their failure to act is shocking.

Read our Captain Jacks Casino Review.

Player's Complaint

I am pending a withdrawal requested on my winnings. I have complied with there verification process and submitted my documentation. They confirmed they received my docs and my account has been updated pending approval from the casino to send me payment. Other then that I keep getting the answer still pending still pending and now I cant even get thru to live chat and my pending withdrawal is no longer on my account.

Read the casino review

2 Responses

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ThePOGG
November 12, 2018

Hi mag90744 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you, but you should be aware that this operator is part of a group that regularly take months to resolve even basic issues so long delays are to be expected.

Thanks,

ThePOGG

User icon
ThePOGG
February 22, 2019

Hi mag90744,

Sadly after a very extended time period trying to chase this operator to address this, amongst many other, issues our lines of communication have broken down effectively entirely.

At this juncture I have no reasonable expectation of being able to help you further.

Sorry!

ThePOGG

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mag90744 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 12, 2018

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