Captain Jack's - Unable to receive payment on my winnings
Ruling
Found for the Player - The operator has stalled and stalled in offering a response to this issue. Even by this group's very low standards their failure to act is shocking.
Read our Captain Jacks Casino Review.
Player's Complaint
I am pending a withdrawal requested on my winnings. I have complied with there verification process and submitted my documentation. They confirmed they received my docs and my account has been updated pending approval from the casino to send me payment. Other then that I keep getting the answer still pending still pending and now I cant even get thru to live chat and my pending withdrawal is no longer on my account.
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Hi mag90744 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you, but you should be aware that this operator is part of a group that regularly take months to resolve even basic issues so long delays are to be expected.
Thanks,
ThePOGG