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Captain Jack's - Withdrawal

Ruling

Resolved - Captain Jack Casino has informed us that this player has been paid. The player is non-responsive to our requests for updates so we assume they're happy.

Read our Captain Jack Casino Review.

Player's Complaint

I won in November on a sweet16 machine and put in for a withdrawal from their it has been 2 months and they say they don't have paperwork which i have sent at least 30 times they take my withdrawal and put it back and i have to reuser it.[EDIT] has too all my information for the wire and they say they don't have it and I'm not paid again and they have what they need i have proof they have it.

Read the casino review

5 Responses

User icon
ThePOGG
January 5, 2019

Hi esellers - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both Blacklisted with this service and are well known to take excessive lengths of times to pay out. While I will contact the operator on your behalf, you should expect this process to take a long time.

Thanks,

ThePOGG

User icon
ThePOGG
February 22, 2019

Hi esellers,

Sadly after a very extended time period trying to chase this operator to address this, amongst many other, issues our lines of communication have broken down effectively entirely.

At this juncture I have no reasonable expectation of being able to help you further.

Sorry!

ThePOGG

User icon
ThePOGG
February 26, 2019

Hi esellers,

The operator has got back in contact over the weekend. They inform me that you've already received your funds. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
March 8, 2019

Hi esellers,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 15, 2019

Hi esellers,

If we haven't heard from you by Friday the 22nd of March I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Esellers consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 5, 2019

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