Found for the Casino - Captain Spins Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.
Read our Captain Spins Casino Review.
I received an email from Captain Spins saying that I had broken the terms of their promotional offer and that they have decided to confiscate my winnings. I have been told that I have previously signed up to their casino's.
I do believe this to be a mistake on their side and I would like to request that you investigate this matter further. I have never signed up to their casino before. I am also the sole resident of my property, and it is a new building of which I am its first and only resident. It's simply not possible for me to have used this IP address before as the move to this property was also very recent.
I would like to request that you provide evidence to substantiate your claim and decision as I believe this to be a mistake as its simply not possible. I have had no visitors due to lockdowns and no one else other than me has ever lived in the property.
I asked them to provide me with the details of the second account they are accusing me of owning, but I've gotten no response in 14 days. This shouldn't be a problem for them to disclose if it is indeed my account.
I also asked they that would provide evidence of the second IP address, which I have gotten no response of as well.
There just isn't anything that explains what has happened or any evidence to support this decision, and I am sure that this is an error..
It seems that upon reflection of my circumstances that the accusations they are making are false and I would like someone to deal with this problem as soon as possible. I am more than happy to provide evidence where needed.
I also requested a reference number for this complaint which I have not received yet.
I do hope we can resolve this matter quickly, but this does seem to be a mistake, and I am willing to take this as far as necessary for an adequate resolution.
Thank you for your time
You must be logged in to post a comment.
Captain Spins - Complaint regarding confiscated winnings
Posted by HplusM
March 24, 2021
HplusM consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 24, 2021