Captain Spins - Complaint regarding confiscated winnings
Found for the Casino - Captain Spins Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.
Read our Captain Spins Casino Review.
I received an email from Captain Spins saying that I had broken the terms of their promotional offer and that they have decided to confiscate my winnings. I have been told that I have previously signed up to their casino's.
I do believe this to be a mistake on their side and I would like to request that you investigate this matter further. I have never signed up to their casino before. I am also the sole resident of my property, and it is a new building of which I am its first and only resident. It's simply not possible for me to have used this IP address before as the move to this property was also very recent.
I would like to request that you provide evidence to substantiate your claim and decision as I believe this to be a mistake as its simply not possible. I have had no visitors due to lockdowns and no one else other than me has ever lived in the property.
I asked them to provide me with the details of the second account they are accusing me of owning, but I've gotten no response in 14 days. This shouldn't be a problem for them to disclose if it is indeed my account.
I also asked they that would provide evidence of the second IP address, which I have gotten no response of as well.
There just isn't anything that explains what has happened or any evidence to support this decision, and I am sure that this is an error..
It seems that upon reflection of my circumstances that the accusations they are making are false and I would like someone to deal with this problem as soon as possible. I am more than happy to provide evidence where needed.
I also requested a reference number for this complaint which I have not received yet.
I do hope we can resolve this matter quickly, but this does seem to be a mistake, and I am willing to take this as far as necessary for an adequate resolution.
Thank you for your time
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