Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our Captain Spins Casino Review.
I signed up with captain spins and made an initial deposit of $50, for which I received the corresponding bonus amount. I lost all of this money.
I deposited an additional amount of $150, which was also credited a bonus. I continued to play with this amount.
While the bonus was attached to my account, I continued to play between 1 to 5 dollars. It was only once my bonus was run out that I up my bet. I would win 40,000.
The casino has claimed that I contravened their policy provision number 7 by upping my bet beyond 5 while with a bonus. This is not true. I only upped my bet once my bonus had been depleted.
I have requested documentation to support their decision and they have not provided me with it. My account game history only shows the money spent and won. It does not show the bet at the time. I was well within the $5 point while I was playing with the bonus. It was only after the bonus had been removed and only my funds that I upped my bet.
The casino confiscated my winnings and gave me a 1000 gesture. I want my honest winnings. [EDIT] Please help me.
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Captain Spins - has confiscated my legitimate winnings
Posted by lthompson20
May 4, 2020
lthompson20 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 4, 2020