Captain Spins - Have not received my money

Hi julzz001 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi julzz001,

Please provide a bank statement showing the dates between the 7th of November and today to the operator to investigate the missing transaction. Once you have done this let us know and we will follow-up with the operator.

Thanks,

ThePOGG

Hi julzz001,

Have you provided the requested statements?

Thanks,

ThePOGG

Hi julzz001,

I'm following-up on the above?

Thanks,

ThePOGG

Hi julzz001,

If we haven't heard from you by Friday the 1st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG