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Captain Spins - Money has not been received

Ruling

Resolved - Both the submitting complainant and Captain Spins Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Captain Spins Casino Review.

Player's Complaint

Have not received my money despite the customer service agents saying it was processed on the 03/02 it is now the 19/02.

I have submitted complaints that have gone nowhere. No update with what is going on with my account. Customer services have no idea what is going on with my account.

Read the casino review

6 Responses

User icon
ThePOGG
February 20, 2021

Hi kduk2008 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
kduk2008
February 20, 2021

Thank you, I'm just amazed there has been no update, I try contacting them and no reply. Customer services don't seem to know what's going on. All I get is there is an investigation going on. But noting after.

They have closes my account, which I am good with as this has to be the worst experience with online gaming I've ever had. I would never want anyone to go through what this platform are doing

User icon
kduk2008
February 24, 2021

Hi has there been any information yet?

User icon
ThePOGG
March 21, 2021

Hi kduk2008,

The operator informs us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
kduk2008
March 21, 2021

I took it into my own hands, they are the worst casino you can ever go with. Expect problems. But yes I has been paid after 3 months, your reply pogg is a month to late

User icon
ThePOGG
March 28, 2021

Hi kduk2008,

I'm sorry to hear that you feel that way. We can only act on the information we are provided when we are provided it. Letting us know is not always top priority for either operators or players when an issue is resolved, as is demonstrated by the fact that you did not let us know and left us pursuing an issue on your behalf that was already resolved for an extra month ;)

Thanks,

ThePOGG

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Agreement

kduk2008 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Spins
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

February 20, 2021

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