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Captain Spins – Money has not been received

Ruling

Resolved - Both the submitting complainant and Captain Spins Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Captain Spins Casino Review.

Player's Complaint

Have not received my money despite the customer service agents saying it was processed on the 03/02 it is now the 19/02.

I have submitted complaints that have gone nowhere. No update with what is going on with my account. Customer services have no idea what is going on with my account.

Read the casino review

6 Responses

ThePOGG
Feb 20, 2021

Hi kduk2008 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

kduk2008
Feb 20, 2021

Thank you, I'm just amazed there has been no update, I try contacting them and no reply. Customer services don't seem to know what's going on. All I get is there is an investigation going on. But noting after.

They have closes my account, which I am good with as this has to be the worst experience with online gaming I've ever had. I would never want anyone to go through what this platform are doing

kduk2008
Feb 24, 2021

Hi has there been any information yet?

ThePOGG
Mar 21, 2021

Hi kduk2008,

The operator informs us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

kduk2008
Mar 21, 2021

I took it into my own hands, they are the worst casino you can ever go with. Expect problems. But yes I has been paid after 3 months, your reply pogg is a month to late

ThePOGG
Mar 28, 2021

Hi kduk2008,

I'm sorry to hear that you feel that way. We can only act on the information we are provided when we are provided it. Letting us know is not always top priority for either operators or players when an issue is resolved, as is demonstrated by the fact that you did not let us know and left us pursuing an issue on your behalf that was already resolved for an extra month ;)

Thanks,

ThePOGG

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Agreement

kduk2008 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Spins
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

February 19, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.