Captain Spins - no payment

Hi Goodluk - welcome to ThePOGG.com!

You submitted this complaint on the 10th of August, but your complaint states that on the 14th of August you were told it would take another 5-7 days!

This particular operate has had problems with a 3rd party payment provider and specifically payments to Canadian players. Please be patient and allow the 7 day window to conclude.

Thanks,

ThePOGG

Hi Pogg,

Thank you for your help in this matter .I have been waiting on this since June, it just seems wrong for the casino to take this long on a payout.It makes online gambling a less than desirable past time.. Your services are greatly needed in this industry..again thanks!

Hi Goodluk,

Are you still experiencing issues?

Thanks,

ThePOGG

Hi. i again asked where my withdrawal was and all i get is they are looking into it ,But considering i have been doing this with them since early june what could they be still investigating ? This is one payment that has not been paid ,and has dragged on too long ..

still no payment..

Hi Goodluk- welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to help you in this instance.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi Pogg

from the above written comment i read that there is nothing you can do to help me? I do not understand why ,My concern is legit and i did nothing wrong but put my faith in a casino that does not honour a clients win even when its been approved by them ,more than a few times to be exact. Please clarify so i understand what is going on. On what grounds are they refusing to payout an approved by them payout ?

thanks

Hi Goodluk,

Apologies - there was a line in the previous comment that was a copy and paste error. We are contacting the operator to investigate the issue further.

ThePOGG

Hi Pogg

I again went on live chat to inquire as to where my withdrawal is,only to be told they are looking into it.. Pogg i can not understand how it takes almost 3 months to process. 1 withdrawal..I am frustrated by how unprofessional this is .It was approved by them on the 15th of June .and even if they are having trouble with their payment. processing provider it shouldnt reflect on me the customer..this is way to long to be of a legit reason it really feels like a rip off ..hope you can help

Warm regards

still no payment .i think i am getting straight out robbed .there is no other words to describe this situation other than i am being robbed by Captain Spins..

?????

Hi Pogg its been almost a month since I made this complaint .Did you find out anything yet ?this is a simple case of not paying on a legit win .

Hi Goodluk,

There has been an issue between the 3rd party payment provider that Captain Spins and your bank regarding where your funds are. Our understanding is that this should be resolved within the next few days and the operator should be in contact with you shortly. We would appreciated it if you could confirm when this happens.

Thanks,

ThePOGG

Hi Goodluk,

Have you received your funds?

Thanks,

ThePOGG

Hi Pogg

I have not received my funds as of today however I sent them yet another bank statement and they replied with 2 emails .The first stating that they successfully made a transaction and to look to my acct in 2 to 5 days..The second states that due to my previous statements. they felt. I needed to have a time out for 6 months.!?This because i kept on them to payout my withdrawal? Anyway I responded to them with since it takes darn near 6mths to get paid out. I will see them around Christmas...I will let you know when or if the funds show up .Again thank you for the time and help you gave to this...Have a great day

Hi Goodluk,

Have you received your payment?

Thanks,

ThePOGG

Hi Goodluk,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Goodluk,

If we haven't heard from you by Friday the 22nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hi Goodluk,

If we haven't heard from you by Friday the 22nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hi POGG.

Sorry for the late reply, Yes they paid me right after my last post here Thank you for all your help .your service it is needed in the online gaming biz ...Again thank you

Hi Goodluk,

Thanks for letting us know - it is appreciated :)

ThePOGG