Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.
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Hi Pogg, On 06/07/21 i requested a withdrawal of 800.00cdn. I play there often and had just 10 days prior to this received a 500cdn withdrawal that was about 3 days to reach my bank acct. So on the 09/07/21 I received an email saying that it was successfully processed and should be in my acct in up to 5 days.. On 15/07/21 I emailed them asking where it was and they replied via email there was a delay in payment it was rectified and would be in my acct in a few days. On 18/07/21 I again asked where my withdrawal was, again via email they replied the payment provider was investigating the matter of my missing money and they would get back to me...On the 21/07/21 i again asked where my money was via email they replied on 22/07/21 with it was successfully paid on the 15/07/21 and allow a few more days to show up in my bank., 25/07/21 email to me stating that withdrawal failedmy bank info must be wrong so they wanted all bank info again!! I point out that they paid me out just weeks before without any problem still they want it .i go to my bank and get a form stamped with info wanted .they email me it was not good because i had filled in part of it .its a direct deposit form and needs to be filled out but now they also wanted bank statements too.So i get bank statements and forms send them off and wait. 07/08/21email from capt spins to me says thanks for the documents forwarding to finance team .14/08/21 email to me they successfully paid out look for it in 5 to 7 days ..Well i can go on and on but it has never showed up i do not understand how they could pay me out successfully just 10 days before this request only to pull this? And I do not understand why they lie and say it processed numerous times only to turn around and request banking info they already have and used just days before this request was made. .I am tired of this never ending storey .I have all emails saved if you need them no problem i will send .
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Goodluk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 10, 2021