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Captain Spins - Non payment of withdrawal

Ruling

Resolved - Both the submitting complainant and Captain Spins Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Captain Spins Casino Review.

Player's Complaint

Hello, I deposited and played at Captain casino, I took a bonus and beat the wagering! I then made a withdrawal request, this was processed and paid to me. However, this has never reached my bank account, I have spoken with love chat on numerous occasions with regard to this, and emailed customer support, they have responded, but basically sent me round in circles to get my money, I have had yet another response today asking for a copy of my bank statement to prove I have not had the money, yet I have already sent them this information by email, I have answered them and forwarded them the previous attached again, but I just think they are fobbing me off, can you help? I have copies of the chat transcripts were I have been told different things and all the emails that I can forward to you if required

Thanks

Ever hopeful

Read the casino review

6 Responses

User icon
ThePOGG
May 3, 2020

Hi stolleybot29 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
stolleybot29
May 3, 2020

Brilliant, thanks, I have had another response from them, saying that their accounts department are looking into I, I have also told them that I have you looking into it, which may be why I got another response from them in the first place! Thanks again [EDIT]

User icon
ThePOGG
May 8, 2020

Hi stolleybot29,

Captain Spins inform us that your payment has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
stolleybot29
May 9, 2020

Yes, I can confirm this, the payment has actually now reached my account, thanks for your help, am sure them knowing you were chasing it pushed them to act quicker

User icon
stolleybot29
May 9, 2020

Yes, the payment has actually now reached my account, thanks for your help, am sure them knowing you were chasing it pushed them to act quicker

User icon
ThePOGG
May 12, 2020

Hi stolleybot29,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

stolleybot29 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Spins
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • WHG (International) Limited

May 1, 2020

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