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Captain Spins - Withdrawl issue

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Captain Spins Casino Review.

Player's Complaint

I made a withdrawal on the 16th of july 2020 and the withdrawl got confirmed by them on the 16th at around 9am in the morning i got in touch with their live chat and that was about as much use as beeing kicked in the balls i got no answers that i believed i wonder if you can help me thanks

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4 Responses

ThePOGG
July 23, 2020

Hi jayleeds - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 7th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
August 10, 2020

Hi jayleeds,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
August 17, 2020

Hi jayleeds,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
August 24, 2020

Hi jayleeds,

If we haven't heard from you by Friday the 4th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jayleeds consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Spins
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • WHG (International) Limited

July 22, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.