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Captain Spins - Wont pay withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Captain Spins Casino Review.

Player's Complaint

I played here and enjoyed it spent alot until I withdrawal 2600 then the 48hour reversal ends and im then blocked from here then I have to re verify all my i.d and bank acc everything I've done it like 3 4 times over they say the money was paid out 14.09.2020 at 14.31pm I cant get a tracking number for payment I have to re verify again they say they are emailing me been saying it for weeks now I am so fed up somebody please help

Read the casino review

5 Responses

User icon
ThePOGG
September 25, 2020

Hi robtpo - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 9th of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
robtpo
September 27, 2020

Hi

Cheers for the reply guys. I havent heard anything back from captain spins still. Really like it has been quite sometime already 14th they say it was paid out to me yet cant give me a tracking code for transaction or nothing still I feel like its going to be lost n forgotten about at this rate? Its been a month since the day of withdrawal.

Ill try contacting casino daily as I have been though till you guys can help?

Thank you guys!

User icon
ThePOGG
October 9, 2020

Hi robtpo,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
October 15, 2020

Hi robtpo,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 22, 2020

Hi robtpo,

If we haven't heard from you by Friday the 30th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

robtpo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Spins
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • WHG (International) Limited

September 25, 2020

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