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Caribic – Vanished funds

Ruling

Resolved - We've repeatedly requested that this player provide more information about their complaint without receiving any response. We assume that the player has managed to resolve their issue without our intervention.

Read our Caribic Casino Review.

Player's Complaint

I deposited 25 € and received 25 € bonus. I made € 529 with a bet and and wanted to cash out. I could only cash out 472 € they said, probably because of the bonus wagering requirements. So I paid out € 390,00, and all of the sudden my bankroll was € 86?? Which should have been € 139? But okay I thought, still a lot of money... So I didn't bother. After I lost the 86 € in a bet I cancelled the € 390,00 withdrawal. I received another bonus of € 5 so my bankroll was € 395. I made bet of € 45,00 ( which I lost) and I had 350€ bankroll left. So I wanted to request a 350 € payout, but I could only cash out € 196 they said. Fine, I requested a € 196 withdrawal. I thought, the rest of the money I still need to play with because of the bonus. But all of the sudden, after this request, my bankroll was 0,88 € cents? Again money just vanished from my account: € 154,00. So a total of € 207,00 euros just completely vanished from my account, without some sort of warning before I withdrew my money. I am very upset about this. I'm sure Rembrandt Casino has some kind of policy about this written in T&C that covers a scam like this. But this is about a lot of money, and if I knew that I was going to lose € 207,00 by withdrawing some money, ofcourse I wouldn't have done it...

I hope Rembrandt Casino will just refund me because this just isn't fair. I feel like I have been scammed and I just want my money back... If need be I will keep on playing with it until bonus wager requirements are fulfilled. But what I don't understand: why first accept a € 472,00 withdraw on a € 529,00 bankroll, and then only accept a € 196,88 withdrawal on a € 395,00 bankroll?

Please just get me my money back, I am feeling terrible about this. € 207,00 is a lot of money which I won fair and I need it very much.

Thanks!

Read the casino review

3 Responses

ThePOGG
Oct 30, 2017

Hi sg1991 - welcome to ThePOGG.com!

Before we go any further, which casino are you complaining about? Your complaint states Rembrandt but you've selected Caribic from the drop down menu.

Thanks,

ThePOGG

ThePOGG
Nov 06, 2017

Hi sg1991,

We can't move this issue forward until you provide the information requested above.

Thanks,

ThePOGG

ThePOGG
Nov 13, 2017

Hi sg1991,

If we've not heard from you by Friday the 24th of November I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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