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Caribic - Vanished funds
Ruling
Resolved - We've repeatedly requested that this player provide more information about their complaint without receiving any response. We assume that the player has managed to resolve their issue without our intervention.
Read our Caribic Casino Review.
Player's Complaint
I deposited 25 € and received 25 € bonus. I made € 529 with a bet and and wanted to cash out. I could only cash out 472 € they said, probably because of the bonus wagering requirements. So I paid out € 390,00, and all of the sudden my bankroll was € 86?? Which should have been € 139? But okay I thought, still a lot of money... So I didn't bother. After I lost the 86 € in a bet I cancelled the € 390,00 withdrawal. I received another bonus of € 5 so my bankroll was € 395. I made bet of € 45,00 ( which I lost) and I had 350€ bankroll left. So I wanted to request a 350 € payout, but I could only cash out € 196 they said. Fine, I requested a € 196 withdrawal. I thought, the rest of the money I still need to play with because of the bonus. But all of the sudden, after this request, my bankroll was 0,88 € cents? Again money just vanished from my account: € 154,00. So a total of € 207,00 euros just completely vanished from my account, without some sort of warning before I withdrew my money. I am very upset about this. I'm sure Rembrandt Casino has some kind of policy about this written in T&C that covers a scam like this. But this is about a lot of money, and if I knew that I was going to lose € 207,00 by withdrawing some money, ofcourse I wouldn't have done it...
I hope Rembrandt Casino will just refund me because this just isn't fair. I feel like I have been scammed and I just want my money back... If need be I will keep on playing with it until bonus wager requirements are fulfilled. But what I don't understand: why first accept a € 472,00 withdraw on a € 529,00 bankroll, and then only accept a € 196,88 withdrawal on a € 395,00 bankroll?
Please just get me my money back, I am feeling terrible about this. € 207,00 is a lot of money which I won fair and I need it very much.
Thanks!
3 Responses
Hi sg1991,
We can't move this issue forward until you provide the information requested above.
Thanks,
ThePOGG
Hi sg1991,
If we've not heard from you by Friday the 24th of November I'll assume you no longer want our help with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
sg1990 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 30, 2017
Hi sg1991 - welcome to ThePOGG.com!
Before we go any further, which casino are you complaining about? Your complaint states Rembrandt but you've selected Caribic from the drop down menu.
Thanks,
ThePOGG