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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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I made withdraw on 5th sept. All verified on 6th. Received an email to say withdrawal was approved on 14th and was told i would receive in maximum 3 days. They are now saying it's not even paid out yet that I need to wait longer
Hi frustrated-1,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi frustrated-1,
I'm following-up on the above?
Thanks,
ThePOGG
Hi frustrated-1,
If we haven't heard from you by Friday the 16th of October I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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frustrated 1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 16, 2020
Hi frustrated-1 - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Cash Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 25th of September let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG