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Cash Spins - Delayed payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our CashSpins Casino Review.

Player's Complaint

I made withdraw on 5th sept. All verified on 6th. Received an email to say withdrawal was approved on 14th and was told i would receive in maximum 3 days. They are now saying it's not even paid out yet that I need to wait longer

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4 Responses

ThePOGG
September 16, 2020

Hi frustrated-1 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Cash Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 25th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
September 25, 2020

Hi frustrated-1,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
October 2, 2020

Hi frustrated-1,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
October 8, 2020

Hi frustrated-1,

If we haven't heard from you by Friday the 16th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

frustrated 1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cash Spins
  • Prism Marketing

September 16, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.