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Cash Spins – Tried to self exclude

Ruling

Found for the Player - Despite our repeated efforts to contact Cash Spins to discuss this issue we have received no response whatsoever from the operator.

Read our Cash Spin Casino Review.

Player's Complaint

I have tried in numourous occasions to self excluded and again I've put money in there is no button to selfexcuded or email and chat is not answering I would like me refunds back I'm really upset that I cannont close my account at all this is not helping my addiction

Read the casino review

4 Responses

ThePOGG
Mar 05, 2020

Hi shanny888 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Cash Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

shanny888
Mar 07, 2020

Thankyou I also opened an account with one spin and I've tried the same to self exclude there too

shanny888
Mar 15, 2020

I have recieved this email off onespin casino
Hello

We understand that you have sent a complaint requesting a refund due to the License.

We examined your account and we see that you have accepted the terms and conditions of the casino before you created the account.

We have reasons to believe that you are fully aware that you are playing with an offshore casino.

It is a player’s responsibility to check if they are allowed to play as regards their own domestic jurisdiction laws. We do not investigate any complaints regarding refunds for license issues.

Therefore, I'm sorry but a request for a full refund has been denied. You played and lost. Had you won you would have been paid in full.

Best regards,

OneSpin Casino

ThePOGG
Mar 17, 2020

Hi shanny888,

Unfortunately there is nothing we can do to help you in this instance. This group of operators apply predatory self-exclusion policies, where they extend the self-exclusion across the entire group meaning that players who sign-up with other properties cannot win, but do not conduct any checks at point of registration meaning that self-excluded players are free to lose.

While we find this practice absolutely abhorrent, having discussed this issue with the group on a number of occasions I can say with certainty they will not change their position.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of more help.

ThePOGG

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Agreement

shanny888 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cash Spins
  • Prism Marketing

March 4, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.