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Cash Spins - Withdrawal issues

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Cash Spins Casino Review.

Player's Complaint

Sent lots of verifications and had telephone consultation and still want more on bank explained am disabled bank on line and have copied the statements but still delays

Read the casino review

4 Responses

User icon
ThePOGG
February 25, 2020

Hi penfold33 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Cash Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Before we go any further, is it fair to say assume that the operator are unhappy with you providing downloaded bank statements as proof of address?

Thanks,

ThePOGG

User icon
ThePOGG
March 3, 2020

Hi penfold33,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 10, 2020

Hi penfold33,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
March 17, 2020

Hi penfold33,

If we haven't heard from you by Friday the 27th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

penfold33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cash Spins
  • Prism Marketing

February 25, 2020

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