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Found for the Casino - This player played down their balance before we could resolve the issues with their documents with Cashmio Casino.

Read our Cashmio Casino Review.

Player's Complaint

DO NOT PLAY AT CASHMIO!! Unless you never intended to cash out

First of been a client at Cashmio Casio for a year or more did the verification process already and was approved

Haven’t had a win there in a while won $200 a week ago and tried to cash out and now going through a huge drama scene of sending all my info again !

I’ve never sent more personal info to any other casino in my life

They’re obviously playing games here telling me I need proof of address again and again when every single document I sent them had my address on it

I’ve sent over 10 documents with solid proof of my address

From drivers license to government papers bills and tons more and even went to the bank to get a printed bank statement to show my address and still I wake up to an email saying me need more documents

This is unreal !!

I’m at the end of the rope here there’s nothing else to send but my blood sample honestly

I really can’t believe the support at this casino they just don’t care about their clients and they don’t explain anything to you correctly

I warn all players to avoid this casino it’s a nightmare to cash out

Please thepogg find out what’s going on here

I find it very very strange what’s going on

Thank you !!

Read the casino review

4 Responses

User icon
December 6, 2019

Hi nanton - welcome to!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
December 7, 2019

thank you very much ThePogg !!

User icon
December 12, 2019

sorry for wasting you're time thepogg I couldn't take it anymore from the support from cashmio casino I had to just cut my losses forget the $200 and I just banned myself premaritally from the site

so you can close the case down

I've never sent so much info the correct info and they kept playing game with me just had to get the negative out of my life asap

I feel much better doing so

thanks for everything thepogg

you guys are the best !!!

User icon
December 29, 2019

Hi mtljesse,

We've had a response from Cashmio regarding this issue.

You were experiencing issues with verifying your account as the documents you were submitting did not have an issue date on them. Once this was resolved and you had successfully verified your account your withdrawals were rejected as you were trying to withdraw to a payment method other than the one you deposited with. This would not be allowed for fraud prevention reasons. Our understanding is that after this point you played down your balance.

Sorry we could not be of further help.


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mtljesse consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cashmio
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

December 6, 2019

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