Cashmio – DO NOT PLAY AT CASHMIO CASINO!!
Ruling
Found for the Casino - This player played down their balance before we could resolve the issues with their documents with Cashmio Casino.
Read our Cashmio Casino Review.
Player's Complaint
DO NOT PLAY AT CASHMIO!! Unless you never intended to cash out
First of been a client at Cashmio Casio for a year or more did the verification process already and was approved
Haven’t had a win there in a while won $200 a week ago and tried to cash out and now going through a huge drama scene of sending all my info again !
I’ve never sent more personal info to any other casino in my life
They’re obviously playing games here telling me I need proof of address again and again when every single document I sent them had my address on it
I’ve sent over 10 documents with solid proof of my address
From drivers license to government papers bills and tons more and even went to the bank to get a printed bank statement to show my address and still I wake up to an email saying me need more documents
This is unreal !!
I’m at the end of the rope here there’s nothing else to send but my blood sample honestly
I really can’t believe the support at this casino they just don’t care about their clients and they don’t explain anything to you correctly
I warn all players to avoid this casino it’s a nightmare to cash out
Please thepogg find out what’s going on here
I find it very very strange what’s going on
Thank you !!
Read the casino review
4 Responses
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Hi nanton - welcome to ThePOGG.com!
As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG