Cashmo - Unreasonable delayed verification
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I have been waiting to be paid my winnings of £12,319 since August - I have sent all documents. I chased every single day for weeks on live chat only to keep getting conflicting info.
They asked me multiple times for various different documents including ones I had already sent. Always with a massive delay in between. Clearly they are stalling.
Recently they got in touch to request a Skype call! This was the final straw for me, I refuse to do this. I have verified my identity beyond doubt with all the documents they have had. I just want my account closed and the money refunded now. There is no way as a UK licence holder that it is a reasonable request for me to do a live SKype call with them and I should not be forced to do so.
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