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Cashpot - Account closure


Found for the Player - The Game Tech Group N.V, have once again offered no response to this player's complaint. As such this is Found for the Player.

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Player's Complaint


I’m not sure if you can help me but I have played on Cashpot Casino, I have played on loads of gambling sites but this one seems to be the worst one I have ever played on, after playing and spending loads and getting no where I decided it was about time I blocked myself from all that I was playing. After looking around the site I could not fine anywhere to self exclude myself so I said to someone on the chat room I need to close my account, and they said I had to send an email, I sent an email on the 25/10/17 to [email protected] but no reply so a few days later I played again losing over £200 then I got really cheesed off because if I was able to close my account straight away I wouldn’t have been able to do this, I then went on chat again and after much arguing with the girl she finally closed my account, I have since sent another 5 emails and spoke in the chat room but still no reply from them, I am asking for the money back that I spent after trying to close my account with them, but no on is getting back to me. I have look online of ways to complain about this site because I don’t want this happening to others like me and found that they are under investigation for other reasons. Is there anything you could do for me please

Kind Regards


Sent from my iPhone

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2 Responses

User icon
November 6, 2017

Hi Hammydoll - welcome to!

Firstly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Cashpot Casino do not have a UKGC license and are breaking UK law by accepting your play.

This leads me on to my next point - Cashpot are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.

I'd strongly encourage you to disengage from any future play with this operator!

We will attempt to contact the operator to discuss this issue, but you need to understand from the outset that the chances of us being able to help you are very low.



User icon
November 27, 2017

Hi Hammydoll,

Unfortunately we've been informed today that the one member of staff with this group who was willing to review complaints from this service has recently left their position. At this juncture I no longer have any expectation of being able to engage a conversation with Cashpot casino.

Sorry we could not be of more help,


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Hammydoll consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 6, 2017

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