Cashpot – casino opened my account without request and i told them have gambling problem

Ruling

Resolved - While we are not privy to the details, we have been informed a settlement has been reached in this case and the player is non-responsive.

Read our Cashpot Casino Review.

Player's Complaint

I deposited money after i request my account closure on 4th of april

Be A Man

Reply|

Thu 4/13, 2:23 AM

support@cashpotcasino.com

i have a gambling addiction

please close my account forever

[EDIT]

[EDIT]

they closed my account but then reopened it without communication. also sending me so lots mail with bonus offers etc. i am tired i lose money and i told them i have gambling addiction. they refuse to close it and i want my money back

my playername

[EDIT]

totally depsoited in 31 may and 1 june 2202 euro

Read the casino review

9 Responses

ThePOGG

Jun 02, 2017

Hi Johnson88 - welcome to ThePOGG.com!

The first thing to say is that you've chosen to play with an operator that has effectively no licensing and what licensing they do have appears to require nothing in the way of responsible gambling policies. This group is widely Blacklisted including across the internet for various negative practices including here. In short the chances of us being able to do anything for you are low.

Secondly, if you are experiencing problems controlling your gambling I would recommend you review our Responsible Gambling resource - https://thepogg.com/responsible-gambling/. On that page you'll find numerous tools that will allow you to restrict your computer from accessing gambling related material.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Jul 11, 2017

Hi Johnson88,

The operator have informed us that someone should have contacted you regarding the status of your account. Can you confirm this?

Thanks,

ThePOGG

Johnsonn88

Jul 11, 2017

I didnt got contacted at all
Kind regards
Johnsonn88 (playername)

ThePOGG

Jul 17, 2017

Hi Johnsonn88,

Unfortunately the operator has made clear that they're not willing to discuss this issue with us. They have however indicated that they are willing to discuss this further with you if you email them at support@cashpotcasino.com using the subject line 'Complaint' and provide a summary of your issue in the email.

Sorry we couldn't be of more help!

ThePOGG

Jul 20, 2017

Hi Johnsonn88,

The operator's been in contact again with a more direct line for you to reach them. Use email address compliance@gametechgroup.com and subject 'for KZ Michaels'.

Thanks,

ThePOGG

Jul 31, 2017

Hi Johnsonn88,

Cashpot Casino have been in contact and have confirmed there is now a dialogue between yourselves and them. They have informed us that there will be a confidentiality agreement in place regarding this issue so you will not be able to disclose the details of any settlement. That being the case, we would appreciate it if you could simply inform us of whether or not an agreement is reached.

Thanks,

ThePOGG

Aug 10, 2017

Hi Johnsonn88,

I've spoken again with the operator and they've informed me that you have not yet agreed to the confidentiality agreement they require to move your issue forward. Until that happens they won't review your complaint.

Thanks,

ThePOGG

Aug 16, 2017

Hi Johnsonn88,

I've spoken with the operator again and they've informed me that an agreement has been reached to resolve this situation. Can you confirm this?

Thanks,

ThePOGG

Aug 22, 2017

Hi Johnsonn88,

If we haven't heard back from you by Friday the 1st of September I'll assume you've resolved your issue and close this complaint.

Thanks,

ThePOGG