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CashSpins - Terms and conditions

Ruling

Found for the Player - Despite our repeated efforts to contact CashSpins to discuss this issue we have received no response whatsoever from the operator.

Read our CashSpin Casino Review.

Player's Complaint

Hi sorry the casino is not on the list the address is [EDIT] I deposited €40 into cash spins casino recently I had played on there before so this time I didn't receive any bonus, I reached €300 so decided to withdraw the money, I received a mail asking for 5 documents for identification which I sent, I didn't receive any response for a few days then I spoke to online chat who said I should expect a phone verification call, which I didn't. I checked mu account and the amount was still pending, I had had enough of waiting so I cancelled the withdrawal and won €2500. I had to go through the same process and yes I was ignored for days, again I was sick of waiting so I cancelled the withdrawal but ended up winning €4100,i waited a few days to hear from the casino regarding a phone verification never came but I did receive a mail saying that I had broken the terms and conditions of the casino a d all my winnings will be taken back, I checked my account and they had put my deposit of €40 back into my account, I have been disputing this by mail for nearly 2 week now, I asked for the evidence of the irregular play and evidence of my spi s when I broke the terms and conditions, they said they will not supply them. They are part of curacao, casinomir which I have tried to contact, I am absolutely fuming that this company gets away with this.

[EDIT]

Read the casino review

3 Responses

User icon
ThePOGG
November 5, 2019

Hi bill1108 - welcome to ThePOGG.com!

Have you placed any bets in excess of 30% of your deposit?

13.3 . "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

Thanks,

ThePOGG

User icon
Bill1108
November 5, 2019

Hi I have not got a clue, I tried Contacting these and they chose to totally ignore my requests, online support never mentioned anything regarding this, when I won the €300 and it was pending I tried to deposit again I received a message saying I had a pending withdrawal, does this count as a deposit, I have seen a review from another customer who has exactly the same issue, ignored, ignored and ignored hoping you break some rule, I have the review as well as all comms between me, all the sent back mail,chats with the online support who were all in support saying I will get the funds apart from one. I want to see when I broke the t&c's [EDIT]

User icon
ThePOGG
December 6, 2019

Hi Bill1108,

Unfortunately after repeated efforts to contact Cashspins about this issue we have received no response from the operator whatsoever. At this juncture we have no reasonable expectation of the operator changing their position.

Sorry we could not be of more help!

ThePOGG

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Agreement

Bill1108 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bronze Casino
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

November 5, 2019

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