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CashSpins - withdrawal
Ruling
Resolved - This player has become non-responsive to our repeated requests for an update. As such we assume that they have managed to resolve this issue without our help.
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Player's Complaint
I withdrew €1100 I’ve now waited their maximum 5 days to process all documentation sent and verified along with phone verification. I logged in today to check status and they have cancelled my withdrawal and submitted a new withdrawal of €200 . I have received an email saying that request of 200€ was successful it is now paying processing. I’m totally gobsmacked how can this ve allowed
4 Responses
Hi marymo2525,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi marymo2525,
I'm following-up on the above?
Thanks,
ThePOGG
Hi marymo2525,
If we have not heard from you by Friday the 20th of December I'll assume you no longer require our help and close this complaint.
Thanks,
ThePOGg
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Agreement
marymo2525 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Cash Spins
November 8, 2019
Hi marymo2525 - welcome to ThePOGG.com!
You need to try and resolve the issue with the operator yourself before seeking to involve a 3rd party. If you have made efforts to communicate with the operator and are still experiencing issues on Friday the 22nd of November let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG