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Casigo - Confiscated funds

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Casigo Casino Review.

Player's Complaint

Hi I was slotting on casigo site, I deposited 70 and got the bonus for signing up, I bet the 35 times the stake to clear the bonus and when I tried to cashout the took all my money and said I was in breech of section 9 wich was exceeding the €5 max stake while bonus was inlay, I did not exceed it, I new what my bet size was and I went back over my bet history to double check it, my highest bet per spin was €3 and my bonus buy was €2.40=€240. They came back to me and said that I done 66spins over the max stake with is not true, I hope you can help me with the dispute and look forward to hearing back from you

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1 Responses

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thepogg
July 10, 2021

Hi yeahhhhhbuddy - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to assist you with this matter. Bonus buy features are simply a single bet on the outcome of the bonus feature. As such, if you have engaged a bonus buy feature with a bet of more than the 5 euro limit, you have breached the bonus contract and the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

Sorry we could not be of further help.

ThePOGG

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Agreement

yeahhhhhbuddy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casumo
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Casumo Services Limited

July 4, 2021

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