– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States



Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casigo Casino Review.

Player's Complaint

whem i joined to this casino, i didnt accept any terms of use or privacy policy, just made deposit, now they are forcing me to wager 3 times my own my money . ok i did it, but still they dont let me to make withdraw, and i tried to ask why . they are saying now because of 4 euros bonuses, first i made withdraw before they transfered to my bank they offer free spins to some games, yes i accepted that but there wasnt any warning about cancelling wy withdraw, i lost over 400 euros because of their cheating, i want you peopple to help me to get my 🧐

Read the casino review

3 Responses

User icon
September 3, 2022

Hi panmersin - welcome to

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Have you played down your balance?



User icon
September 10, 2022

Hi panmersin.

I'm following-up on the above?



User icon
September 17, 2022

Hi panmersin,

If we haven't heard from you by Friday the 24th of September we will assume you no longer need our assistance and close this complaint.



Leave a Reply

You must be logged in to post a comment.


panmersin consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasiGO
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • White Hat Gaming Limited

September 3, 2022

United States country flag