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CasiGo - Withdrawal


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casigo Casino Review.

Player's Complaint

Hi, the last 19-09-2021 I win 5000$. I ask for a withdrawal and it’s was accepted. I’m waiting 19 days but I didn’t received. The casino made a deposit on the bad account. The casino received a money and he ask me for the good number account. I gave it. The 09-10-21 I received a mail explaining for a second deposit in the good account for this time. But I’m waiting 10 days again and I didn’t received AGAIN! I wrote many mails at the casiGO support but at this day I don’t have my money. What I’m supposed to do now? Thanks

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3 Responses

User icon
October 28, 2021

Hi valoub - welcome to

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

What reason have the operator given you for non-payment?



User icon
November 7, 2021

Hi valoub,

I'm following-up on the above?



User icon
November 13, 2021

Hi valoub,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.



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valoub consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

October 27, 2021

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