Casilando - not paying

Hi unhappy69- welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

As of today. They told me my money was sent back to them again for the 5th time. Now they want me to open a diff pay method so they can pay me that way. Doesn’t seem right. Bank draft would solve the issues. I am fully verified and never any issues collecting my money from them at least 10 times. Now they can’t seem to send a money wire ? Or a bank draft? I have to open much better account. Don’t even know what that is. Please help.

Update. So I decided to give in. Open a much better account so I can withdraw my money. Well unfortunately casilando is ignoring my emails. I just got off live chat to ask for my money to be put in my account. So I can take it out. Was told they can’t get a hold of the payments department. Again.

This is very upsetting. There is no way they deserve 10/10 when I have been waiting since July 24 for my cash outs of 10150. Got the run around again today. Please help me.

I have asked for 5 for 5 days now to put my money back in my account so i can take out. Still nothing.

Just excuses.

Hi unhappy69,

Have you already submitted this complaint to eCOGRA?

Thanks,

ThePOGG

So. Finally after having to open a much better account and asking for 6 days. I have been paid into my much better account. I do believe casilando deserves some disciplinary action for this. Making me open a new payment method to get paid doesn’t seem correct.

Hi unhappy69,

Thanks for letting us know - it is appreciated :)

ThePOGG