Casilando - Withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I deposited 10 pounds and within 5 minutes of playing and won £50 so decided to make a withdrawal ,next day I received an email saying I should explain why I only played for a short time I replied saying because I had won I didn't want to play anymore ,I then received an email the following day saying my withdrawal would be processed in 24 hours ,the next day I still had not received any confirmation of withdrawal,I then contacted live chat and was told because they did not have back of my ID they could not process withdrawal,I asked how that was possible since I have made multiple deposits and my account was fully verified a long time ago ,I then sent back of ID and now casilando has now simply decided to ignore and keep my winnings and yet keep on sending me emails to make deposits,from what I have read it's their standard process to try deny winnings whenever possible

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