Casillion - Account Closure
Ruling
Found for the Casino - While Casillion are breaking UK law by accepting any UK resident players, unless there's something inherently unfair about the gambling transaction we would not require them to refund losses.
Player's Complaint
I had emailed this site about my pending withdrawals but they did not contact me back
When chasing I realised that as a UK player I should not have been able to open an account
I’ve been continually emailing them on their support address as well as used their web form but they didn’t reply. I contacted them on live chat this week but no one was available so I left a message. They responded and just said they had closed my account. I would like all monies refunded since opening account as it should not have ever been permitted. If this is not something you can do I would like everything refunded from the date I emailed asking them to close it.
Any help you can give would be appreciated
Read
the casino review
9 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi dls1984 - welcome to ThePOGG.com!
While we will always advise UK players to only play with UKGC licensed operator I'm afraid that we would not require an operator to return losses simply because they've chosen to accept UK players without a license. Had you won funds you would have expected to be paid.
When did you ask them to close your account? What was the reason given for asking for your account to be closed? How much have you deposited since?
Thanks,
ThePOGG