Casillion - casino accetting uk players without a Uk license and not respecting the self-exclusion rules
Found for the Player - Casillion casino have accepted a UK player without a UKGC license and refused to discuss this complaint.
My name is [EDIT] and registered myself at Casillion under the nickname of [EDIT] and I registered with this email ; [EDIT]
I should not have been able to register as this casino as they have no jurisdiction in the U.K. they have absolutely no licence to operate within this country - so say all of the casino websites. But the issue very clearly lies with the fact that they allowed me to register, deposit and play unlawfully and when I asked to close my account under self-exclusion they still let me reopen the account even though I have sent an email saying I was vulnerable gambler.
I am asking politely to help me to get a full refund as I should not have been allowed to join this casino! It's really quite simple. And I will advise that they shouldn't allow U.K players to join without the correct licence requirements.
Each casino are obligated to provide details of an arbitrary body but they are totally ignoring my emails
Is it legal???
They are ignoring my request and saying is the player responsibility but surely the license holder should not even give the option to Uk players to register on the first place and even when they got my documents they mentioned nothing, I only discovered this because I was reporting them to don't respect the self-excluion rules.
This is so bad, that's why they don't respect the self-exclusion rules as they broke all the rules!!!
Here is a formal request of refund for every single penny I ever played in this site.
I do have a prove I asked for self-exclusion and also the email where I have sent my documents, so they can't even say they didn't know I was playing from the UK.
You must stop this casino accepting UK in their site as they have not license.
Thanks for your time.
the casino review
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