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Casillion - Verification and payment delayed, not responding to emails

Ruling

Found for the Player - Despite our repeated efforts to contact Casillion casino to discuss this issue we have received no response what-so-ever.

Player's Complaint

Hello,

I registered in this casino, made a deposit, I won 300 euros. I want to withdraw money. sent documents for verification, received no reply. online chat does not work. Do not respond to email. Other players say that they, too, no one answers. On other resources, administrators say they do not receive an answer from them

Read the casino review

2 Responses

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ThePOGG
February 2, 2018

Hi ovaaal - welcome to ThePOGG.com!

Firstly I need to make you aware that Casillion are part of a group that have been non-responsive to complaints posted with this service previously. I will try to contact the operator for you but you should be aware that the chances that we can do anything to help you are slim.

Thanks,

ThePOGG

User icon
ThePOGG
March 2, 2018

Hi ovaaal,

Unfortunately Casillion casino have failed to offer any response what-so-ever to our repeated efforts to communicate with them about this issue. At this stage I have no reasonable expectation of this situation changing in the near future.

Sadly that leaves us with no futher courses of action we could pursue.

Sorry we couldn't be of more help,

ThePOGG

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ovaaal consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 2, 2018

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