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Casillion - withdrawal canceled for no reason

Ruling

Found for the Player - Despite our repeated efforts to contact Casillion Casino to discuss this issue we have received no response from the operator whatsoever.

Read our Casillion Casino Review.

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Player's Complaint

I made a deposit of 25 euros to claim the 50 free spin bonus without a bet requirement.

I won a total of 112 euros and my withdrawal was canceled. In the chat they do not give me an answer and the casino argues that they deposited me, but I sent them my skrill history even to prove that I did not receive. Even so, they don't answer me and don't answer emails or give a reasonable response in the chat

Read the casino review

5 Responses

User icon
ThePOGG
November 6, 2019

Hi lauarual - welcome back!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-responsive to complaints submitted here. While we will try to contact the operator on your behalf the chances of a successful mediation are very low.

Thanks,

ThePOGG

User icon
lauarual
November 6, 2019

I understand, and thank you very much for the warning. It is a shame to have lost money and my time in this place.

User icon
lauarual
November 9, 2019

I have not yet received communication from the casino, nor have I received my funds.

User icon
lauarual
November 27, 2019

Hi. Did you have any response from the casino?

User icon
ThePOGG
December 6, 2019

Hi lauarual,

Unfortunately after repeated efforts to contact Casillion about this issue we have received no response from the operator whatsoever. At this juncture we have no reasonable expectation of the operator changing their position.

Sorry we could not be of more help!

ThePOGG

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Agreement

lauarual consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casillion
  • Curacao eGaming
  • Mirage Entertainment Corporation Ltd

November 6, 2019

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