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Casimba – decline refound

Ruling

Resolved - This player has become non-responsive to our requests for further information. As such we assume that they've managed to locate the contested transaction.

Read our Casimba Casino Review.

Player's Complaint

Hey , 1 weeks befor my wife kid found this site and deposit 1739euro in 1 hours using my bank account , he lost all of it , and after he make an deposit of 400euro with wass with delay , so he left because he saw that money did not appear in his account anymore , secound day i see the transaction and i contact casimba and they close the account , but they close the account with 400euro inside. After that they say it's my foult because i let kid use my bank , oke thats normal to me but now they don't want to refound that 400euro from account balance , i contact them everyday from 1 weeks , they just told me to wait the emai , that happens from last sunday. It's this normal ?

Read the casino review

4 Responses

ThePOGG
Sep 30, 2019

Hi sorin248 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Oct 17, 2019

Hi sorin248,

Can you please provide your Trustly statement for the dates 28/9 to 12/10? Forward them to [email protected].

Thanks,

ThePOGG

ThePOGG
Oct 25, 2019

Hi sorin248,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Nov 01, 2019

Hi sorin248,

If we have not heard from you by Friday the 8th of November I will assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

sorin248 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casimba
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

September 29, 2019