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Casimba - Money sent to expired card

Ruling

Resolved - This player has become non-responsive to our repeated requests for an update so we assume that they've managed to resolve this issue without further intervention on our part.

Read our Casimba Casino Review.

Player's Complaint

I won 300 pounds and withdrew it, unfortunately the default withdrawal was an expired card. Because of this the funds were never received. I have spoken to my bank (TSB) and they tell me that because the money was sent to an expired card that the funds are inaccessible even though it's the same account. TSB asked me to speak to casimba about it and for casimba to request a return from their bank for the 300 so they can send it to the right card, but casimba and being completely unhelpful and keep telling me to contact the bank. I have email correspondents and chat logs of my discussions with casimba and a bank statement is on the way to prove the money never went in.

I don't know what else to do, it's a lot of money and I feel helpless.

Read the casino review

7 Responses

ThePOGG
May 25, 2018

Hi jimford - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
June 1, 2018

Hi jimford, I've spoken to the operator about this issue. To resolve it they would need to get their payment processor to recall the payment from the expired card. What needs to happen here is that firstly you need to contact the issuing bank provide them with the following information and ask them to trace the funds: Payment Method: [EDIT] Payment Ref: [EDIT] ARN: [EDIT] If your bank cannot trace the funds you need to ask them to provide you with a letter stating that they cannot trace the funds using the ARN number. In this situation the operator should be able to reverse the transaction if you can provide said letter. Thanks, ThePOGG

ThePOGG
June 11, 2018

Hi jimford,

Have you contacted your bank?

Thanks,

ThePOGG

ThePOGG
June 25, 2018

Hi jimford,

I'm following-up on the above?

Thanks,

ThePOGG

jimford
June 30, 2018

Hello! Sorry for the delay I've had a very busy month. I tried to contact them two days ago and they kept me on the phone for an hour in queue but I had to leave. I will try again monday and update you ASAP after.

ThePOGG
July 30, 2018

Hi jimford,

Have you had any success?

Thanks,

ThePOGG

ThePOGG
August 30, 2018

Hi jimford,

If we haven't heard from you by Friday the 7th of September I'll assume you no longer require our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jimford consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 25, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.