Casimba - Refund

Hi johny100 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'm afraid you would need to provide a more detailed explanation of what has happened before we could do anything to help you.

Thanks,

ThePOGG

Ok but do you have french information i dont understand all mails

Hi jonhny100,

I'm afraid this is an English language service. We do not offer any translation services.

Thanks,

ThePOGG

Hi jonhny100,

Can you provide a more detailed explanation of what your issue is?

Thanks,

ThePOGG

Hi jonhny100,

If we haven't heard from you by Friday the 7th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG