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Casimba - Withdrawal

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Casimba Casino Review.

Player's Complaint

I deposited $400 and received $1000 bonus funds i wagered $12 dollars a spin winning $30,000 in total it woudlnt let me cash out until I met the wager bonus requirements witch were met when I played down to $16,000 than I tried to withdraw the $16,000 and they asked for verification I gave them documents needed then they have sent me a email saying all my winnings are being confiscated due to betting higher than I was allowed I had no knowledge of only bein able to wager $5 a spin during a bonus I accepted I was wagering $12.50 a spin when I’ve won the money why woudlnt they make it so it doesn’t let you wager more than $5 a spin if that’s all your aloud it doesn’t make sense to me that they can jus take all of my winnings when the game let me wager as much as I did I should atleast receive something thank you for hearing me out

Read the casino review

1 Responses

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thepogg
October 15, 2022

Hi reerun902 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to assist you in this situation. Casimba carry clear terms and conditions prohibiting placing bets higher than $5 while play with their Welcome Bonus. You have agreed to these terms at the point that you accepted the bonus. If you have then exceeded this restriction the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract positions.

All we can suggest is that you ensure you read the terms associated with any bonus you accept in future.

Sorry we cannot be of further help.

ThePOGG

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Agreement

reerun902 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casimba
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Curacao
  • Imperium Network Solutions Limited

October 12, 2022

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