Casimba - withheld funds

Hi ukbill - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

thank you,i have sent the emails i recived from casimba

Another generated message from casimba,same again,the relevant dept is looking into it.

the withdrawal i made before was returned to my account,this is forcing me to play the cash,there is no where else i can use it,apart from on casimba,with still no end in sight

Another point that johnny jackpots also White Hat Gaming Limited,accpted my documents within 2 hrs,same company same procedure?

[EDIT] (Casimba) Oct 13, 2020, 17:57 UTC Hi there, Thank you for reaching out to us. We are happy to assist you further with your query, however, we do require you to come onto our Live Chat and provide us with more information in this regard in order for us to proceed. Should you have any further queries, please do not hesitate to reach out to us via email or our Live Chat Facility. For your convenience, we are available 24/7. Kind regards Casino Support

i will update from the live chat

Can you please confirm what I can assist you with, while I check the account. the fact i cannot withdraw my mney ongoing sinve 20th sept, [EDIT] I do see you will need to allow some time for feedback on this matter to be sent to you once completed. this is madness how long do you need? does anyone know what really is happening? [EDIT] The Complaints process can take up to 28 days to be completed. You will need to wait for the relevant team to email you. lol

05:59 (2 hours ago) to me Dear [EDIT], We have applied an operator exclusion to your account for minimum period of 6 months, based on the recent document submitted. We also confirm that you are blocked from registering accounts with us across our entire network. As a licensed operator we have the explicit right to self-exclude players that we deem necessary for the purposes of player protection. We would advise that if you have not already done so, that you seek free support from gambling-related organisations such as Gamcare (www.gamcare.org.uk) or BeGambleAware (www.begambleaware.org) or you can call the National Gambling Helpline free on 0808 8020 133. There are also more general support agencies such as the Samaritans www.samaritans.org who provide support 24 hours a day, 365 days a year, and who you can call for free on 116 123. We would also like to draw your attention to the following link, which gives details of an online multi-operator self-exclusion scheme, which enables you to sign up and automatically be self-excluded across most UK operators: https://www.gamstop.co.uk/. Further to your withdrawal request, we confirm that £100 has been issued to your PayPal account and should clear within 48 hours. We encourage you to reach out to the support agencies outlined above and also advise that you contact other operators that you may hold accounts with and self-exclude from those also. Regards Accounts Team Casimba

Total madness,i never had a problem with gambling,how can deposits of 20 pounds and 10p spins on games make me a problem for gambling,

No idea how after years of playing on casimba they decide i have a problem,and yet they carryed on letting me play and deposit while this was in progress.

thank you all at pogg for your assitence

Hi ukbill,

Have you been paid?

This decision is likely to be a result of either:

i) something that you have communicated to the operator that leads them to believe you may be high risk.

or

ii) Something in your documentation that indicates that you may not be able to afford to play.

Thanks,

ThePOGG

yes thanks been paid,no idea really why they decided that,but they was happy to allow me to continue gambling while they took forever to come back with thier desision.but its not a problem there are other casinos that will allow me to play.

thanks again for you help

Hi ukbill,

Thanks for letting us know - it is appreciated.

ThePOGG