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Casinia - Deposit/blackjack

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Casinia Casino Review.

Player's Complaint

#1 I made a deposit through e transfer. I have a screenshot and confirmation from interac of the payment going through. I sent them the screenshot of the confirmation. I waited for 4 days. Than I live chat them. They told me they havent receive the money. And I should contact interac. So I contacted and they told me the money was automatically deposited onto their account. Which casinia denies. They have auto deposit set up for their e transfer. So its impossible for them not received the money. Vedy incompetent site. I have all the proof of my payment going through!!

#2 I was playing infinite Blackjack through evolution gaming. My bet 58 to win was 80. My hand was 17 I stood and dealee busted but they took my money away. I contacted evolution gaming they said they resolved the issue and I should contact the casino which I am playing from. So I contacted casinia they said they will look into it and contact. But no one ever did. I am really upset I feel like I got robbed

Read the casino review

4 Responses

User icon
ThePOGG
August 31, 2020

Hi achikaidze - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 6, 2020

Hi achikaidze,

#1 Our understanding is that a link should have been emailed to you to return the deposit. If you have not received this you need to provide a payment account statement for the relevant time period to the operator.

#2 The operator requires:

- Date and exact time of making the bet in the game.

- The bet amount.

- The amount won from the bet.

To investigate this issue further. Please provide this and let us know when you have done so.

Thanks,

ThePOGG

User icon
ThePOGG
October 15, 2020

Hi achikaidze,

Have you provided the requested information?

Thanks,

ThePOGG

User icon
ThePOGG
October 22, 2020

Hi achikaidze,

If we haven't heard from you by Friday the 30th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

achikaidze consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casinia
  • Curacao eGaming
  • Araxio Development N.V.

August 31, 2020

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