Casino Adrenaline - confiscates 6000 eur on fake agruments
Ruling
Found for the Player - Casino Adrenaline have actively encouraged registrations from Azerbaijan and are now refusing to pay a winner because they live there.
Read our Casino Adrenaline Review.
Player's Complaint
Here is my story with Casino Adrenaline. About one month ago I registered an account with them. So I deposited 150 euro and got 150 euro bonus. I was lucky and won about 6000 euro while playing with the bonus. I withdrew the winnings. The casino has asked me to provide the documents which I promptly did. Then, suddenly, after 2 days I received my 150 euro deposit back to my account. I contacted chat support again. Then I was told that the casino don’t accept players from my country and that they void ALL MY WINNINGS because of that. I could not believe what I read. Not only they let me to register, the also gave me the bonus and asked for the documentation after I attempted to withdraw. And now they void all my winnings of 6000 euro!
I also checked the whole Casino Adrenaline website and did not find a SINGLE mention of my country in it. Additionally, when I checked the information on Askgamblers website - it is clearly stated there that players from Azerbaijan are accepted at Casino Adrenaline (see acreenshot attached). I also have a friend who advised me this casino and my friend (who is also from Azerbaijan) registered and played at casino Adrenaline some time ago. She lost her deposit there but nobody ever refunded her deposit after that. It looks that the only players from Azerbaijan that are accepted at Casino Adrenaline - are the losing money. Those who win and ,especially, win big are just not paid their winnings using the false arguments.
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Hi Zingazun23 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG