Casino Adrenaline - unfair and un proven confiscation of winnings
Found for the Casino - Casino Adrenaline have provided proof that this player's account has accessed their site via an IP address that matches another player's account. This is clearly prohibited within casino terms and conditions and as such we have to rule in favour of the operators.
However, the player claims to live in a block of flats - this is supported by their address - and to have left their wifi unsecured. This explanation is reasonably plausible. As such we asked Casino Adrenaline to provide any additional evidence that would support a conclusion of multi-accounting in this issue. After many weeks of chasing Casino Adrenaline failed to do this, so while the operators are technically in the right, this also has the appearance of a harsh terms enforcement due to a technical violation rather than confirmed multi-accounting.
Read our Casino Adrenaline Review.
THIS IS THE ENTIRE ISSUE WITH CASINO ADRENALINE!
( I requested askgambler to help me only to be and have this case issue dragged out only to be snubbed at the end with no proof nor was I allowed to see any of the claims against me they're basically saying I have two accounts same i.p in the same residential hotel/holiday resort, with same details and also said I have played and used the welcome offer twice deposited and played but O said to askgambler show me the transaction bank deposit records hence if it is me its mine instead they refused and said no and closed the enquiry as complete even after numerous times I said I can legally provide all my banking statements to prove I only have deposited in my only account
the casino review
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Hi Kane1986 - welcome back!
Unfortunately I strongly suspect there's nothing we will be able to do in this instance. Having read through the material you submitted I can see that you're staying in a multi-person residence. If this residence is using a shared internet connection then it's very likely that you'll share an IP address with many of the other residents. To quote Casino Adrenaline terms and conditions:
If you have not contacted the operator prior to setting up your account and someone else in your building has an account with Casino Adrenaline, you have violated this term. At that point it would be at the operator's discretion whether or not you were paid, but if there were other notable similarities between the accounts registered in your building it would be highly unlikely that the operator would choose to pay you.
As far as your complaint at another service goes, we do not share evidence in cases where multi-accounting is the potential issue as this would help educate those parties caught attempting to circumvent casino security procedures as to how to avoid being caught in future. As such it's unlikely we'll be sharing anything that the operator provides us with in this case.
I'll contact the operator and see what they have to say.