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Casino Big Apple – Void winnings and account closed

Ruling

Found for the Casino - Unfortunately this player has exceeded the maximum allowed bet with a bonus they agreed to and as such we cannot help them.

Read our Casino Big Apple Review.

Player's Complaint

Hi I deposited £50, played for hours and got it up to £12000 over a few days. I withdrew in the time but put it back in again by cancelling the withdrawals etc. They’re now saying my bets were £3 and not £2.50 so all winnings are void. They said I had a £50 bonus but I didn’t see anything about bets being only £2.50. My point is I deposited and just played at £3 a spin. Is there anything I can do?

Thanks [EDIT]

Read the casino review

5 Responses

ThePOGG
Feb 28, 2018

Hi sheridan99 - welcome to ThePOGG.com!

Unfortunately Casino Big Apple carry the following term:

"Without derogating from any other provision in this policy, before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of the lower of £5 / €5 / $5 / 50kr or 5% of the value of the bonus or the lower of £2 / €2 / $2 / 20kr or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill (including where such limit is exceeded due to any double up or other feature of any game) until such time as the wagering requirements for that bonus have been met. Should we deem that irregular game play has occurred, we reserve the right to withhold any withdrawals, confiscate all winnings and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account."

If you've deposited via Neteller or Skrill and bet more than £2.49 I'm afraid you have breached this term. The advertisements of this bonus do make clear reference to the bonus terms which are only one click away. As such there's nothing we could do to help you here. There may be issue with this term not being displayed on the advertisement itself, but you would have to speak to the Advertising Standards Agency to confirm whether or not they view this as a breach.

Sorry we couldn't be of more help!

ThePOGG

sheridan99
Feb 28, 2018

Hi I didn’t deposit via Neteller or Skrill, I deposited with a debit card? So I though bets needed to be below £5, they are saying my bets were £3?

Thanks [EDIT]

ThePOGG
Mar 02, 2018

Hi sheridan99,

How much did you deposit and how much did you receive as a bonus?

Thanks,

ThePOGG

sheridan99
Mar 06, 2018

I deposit £50 by visa and I believe I got £50 free. I thought it said wagers below £5, that’s why I went for £3 spins.

Thanks
[EDIT]

ThePOGG
Mar 07, 2018

Hi sheridan99,

The term states £5 or 5% of the bonus received. 5% of the bonus in this instance would be £2.50.

Thanks,

ThePOGG

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