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Casino Bordeaux - winnings revoked

Ruling

Found for the Casino - This player appears to have exceeded the maximum allowed bet for the welcome bonus they accepted at Casino Bordeaux.

Read our Casino Bordeaux Review.

Player's Complaint

Hi I deposited with this casino had a 400% bonus which I played through I was withdrawing 1300 checked with support and was told I had finished my play through so it was fine to withdraw I sent my security documents I received an email yesterday say my withdraw was declined and my winnings cancelled due to irregular play I queried this with support they stated I can only bet 20% less of 20% of my deposit as shown in there terms and conditions I don't even know what that means I sent a letter of complaint when they replied got the same deed back they are not paying out I tried to email the gaming licence curacao but the email won't go through if they want to quote terms and conditions it shouldn't be a load of jargon it should be clear and concise feel very let down seem to be going around in circles if you cannot help me I would appreciate if you could point me in the right direction many thanks

[EDIT]

Read the casino review

3 Responses

ThePOGG
November 13, 2017

Hi mich66edwards - welcome to ThePOGG.com!

Firstly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Cashpot Casino do not have a UKGC license and are breaking UK law by accepting your play.

This leads me on to my next point - Cashpot are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.

I'd strongly encourage you to disengage from any future play with this operator!

As to the specifics of your case:

Casino Bordeaux's welcome bonus terms and conditions contain the following:

"Players betting the equivalent sum of 20% or more of their real money balance using the First Deposit Bonus in a single bet, with objective to increase significantly their bankroll will be flagged as bonus abuser and high-risk players. Such bets are not allowed and will be deemed a violation of the First Deposit Bonus terms and conditions."

While there is a conditional in there based on perceived intent, the statement at the end clearly stipulates that betting more than 20% of your real balance is prohibited. If you chose to do so you've left the operator free to derive their own interpretation of intent.

So the question here is, have you bet more than 20% of your deposit? If you have there's nothing we can do to help you.

Thanks,

ThePOGG

ThePOGG
November 24, 2017

Hi mich66edwards,

I'm following up on the above?

Thanks,

ThePOGG

ThePOGG
December 1, 2017

Hi mich66edwards,

If we haven't heard from you by Friday the 8th of December I'll assume you no longer require our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mich66edwards consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 13, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.