Casino Buck - capped winnings
Ruling
Found for the Casino - This player has received the maximum they are entitled to based on the terms of the promotion that they have claimed.
Read our Casino Buck Review.
Player's Complaint
Hello,i hope you can help,i opted for a promotion of deposit 20euro and receive 200 spins on casino game.in the terms on email it states max winnings is 100eur from the free spins,my complaint/issue is i won39.66 off the free spins,i went on to play other games which i got a good run and was up to approx 500 euro when my balance went back to 100 euro and said i had wagered the 39.66.I won the approx 500euros on other games in casino NOT the initial free spins.. i have screen shots of email with offerand also emails of terms.I contacted support on casinobuck but they said im not entitled to more than 100,i requested to know my exact balance the previous game before my balance dropped to 100 euro but they seem be making me jump through hoops and have said my request is in a que. I withdrew 98euro immediately after the balance dropped as i really think this is unfair and im entitled to the winnings i won on the other games and wagered the full amount requested to release the 39.66 euro i obtained from the free spins.I have played on casinobuck for mths now,i actually opted for another promotion approx 12 days ago and never even received the free spins i opted for on a deposit promotion,again support said its in a QUE system and matter been looked into!
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Hi buffy2000 - welcome to ThePOGG.com.
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG