Casino Buck - capped winnings

Hi buffy2000 - welcome to ThePOGG.com.

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I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

OK,thank you for the speedy reply and look forward to hearing from you,i have original email of promotion, the screenshot of my account to say I wagered the 39.66 in full,an excel sheet which operator sent me earlier showing I had approx 500 euro the last game played before my balance dropped to 100 euro,it has full record also of all games I played and how I accumulated approx 500 and wagered the 39.66 in full. The responses I'm getting off casino buck about the matter are repetitive and of no satisfaction. Thank you again for help and let me know if you need me to forward on the above documents/screenshot.

Hi buffy2000,

I've reviewed your claim with the operator and sadly we cannot uphold it.

You are correct that you have €39.66 at the end of the free spins. However you still had the wagering requirement to complete and as such were still subject to the bonus restrictions. When you completed the wagering requirement your balance was €486, which was then corrected to €100 in line with the maximum allowed win with this bonus.

Sorry we could not be of further help.

ThePOGG

ok that is very disappointing even looking at the emails of promotion it just says winnings from FREE SPINS max payout 100euro,at very min these emails are misleading and i did offer to sned a screen shot of email,i won the money outside the free spins in different games.

Hi buffy2000,

Please forward the email to [email protected].

Thanks,

ThePOGG

Hello,

I have forwarded on the email now :) thank you

Hi buffy2000,

The promotional email clearly lays out the promotional terms and conditions including the wagering requirement. The restrictions of the promtion would apply until such time as the wagering requirement had been met.

Sorry we could not be of further help.

ThePOGG

Clearly? It states 100 max win from free spins,it states nothing else,also on the other complaint I see they are still accepting visa debit as payments to people ,are they letting people know that they can not withdraw to their visa cards ? I find whole thing very suspect suddenly both my banks are rejecting payments ,it is clear to me that this is because I made a complaint against them,I can see other cases here on alot casinos that have went nowhere also ,very convenient for the casinos!

Hi buffy2000,

Yes clearly. You received a promotion that awarded you free spins. To be allowed to withdraw anything you had to complete a wagering requirement. The free spins were allowed to award a maximum of €100.

While I understand the semantic that you are trying to argue - that being that the free spins themselves didn't award that much and that the rest of the balance was generated via completing the wagering requirements - the simple facts are that the entire balance derives from the free spins. Without the free spins, there would have been both no balance and no wagering requirement to complete. The winnings that you are contesting came from the free spins and were incurred during the period of the promotional contract. As such they are subject to the win cap.

If you want to ask questions about your other complaint please feel free to do so on the relevant complaint thread. Let's not confuse the two issues. But the short answer is that it may be a problem with your specific bank, or indeed your specific account depending on what flags have been raised by the various financial institutions involved. The operator are trying to find alternatives to allow you to withdraw your funds. If you want to invest your time fighting to get paid via your preferred method a) it's simply not something we can achieve for you and b) it's likely to only take you longer to ultimately get paid.

I'm sorry you are unhappy with the answers you have received from us, but we are trying to direct you to the fastest solution for you.

ThePOGG