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Casino Buck - Delayed Withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Buck Review.

Player's Complaint

On the homepage they say it takes 24 hours. My withdrawal is now pending way longer! Chat doesn't tell me ANY timeframe and I think they are just taking their time to hope I will gamble my win and they don't need to pay me my wins.

Read the casino review

4 Responses

User icon
thepogg
December 1, 2021

Hi jocolokio - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 17th of December let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
December 18, 2021

Hi jocolokio,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
December 24, 2021

Hi jocolokio,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 1, 2022

Hi jocolokio,

If we haven't heard from you by Friday the 14th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jocolokio consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 1, 2021

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