Casino Buck - has failed to pay me my 2K€ winnings
Resolved - Casino Buck have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Casino Buck Review.
I won 2000 euro on playing slot machines at the casino in question. I asked for a withdrawal of the money and after completing their verification process successfully the withdrawal request was approved on 25 June. After not having received the winnings after a waiting period of one week, I contacted the casino. They gave me a standard "we are investigating the matter" reply and they have kept doing so for almost 30 days now with no end result in sight. They keep telling me that they are investigating the matter (same reply almost 40 times!) and this even though I have documented to them that I have not received the money. Since this is a case of a standard wire transfer, the casino should have received the money back now in case they have used a wrong account number/credit card number but they still claim to be investigating the matter. To me this seems to be a clear case of stalling in the hope that they can avoid paying out my rightful winnings.
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