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Casino Buck - No withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Buck Review.

Player's Complaint

This casino not accept any documents to verify my accont! I withdraw several times but the withraw is denied every time because of reasons nobody can understand! I sent them everything they told me, even more then that, but they ignore everything!

Read the casino review

3 Responses

User icon
thepogg
December 8, 2021

Hi coldfold1 - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please quote the specific reason the operator have given you for non-payment.

Thanks,

ThePOGG

User icon
thepogg
December 18, 2021

Hi coldfold1,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
December 26, 2021

Hi coldfold1,

If we haven't heard from you by Friday the 7th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

coldfold1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Buck
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 8, 2021

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