Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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(Please note i have an ongoing sperate complaint against casinobuck and case is in progress,this is now a seperate issue as i was stupid enough to make a deposit on 11/11)
I am actually beyond frustrated with this site,following a pending complaint i make on 29th here on The Pogg i returned for a bit of gaming on this site,i made 2 deposits,both no issues! i have 2 bank debit cards connected to my casinobuck account since i opened the account,both are fully verified and no issues receiving payments to them.
So i made a withdrawal of 220 on 12/11.it was cancelled they said was problem with my card,so i asked in chat what was the solution and [EDIT] said change to withdraw to the other card,so i done that and few hrs later that was cancelled,i asked why and said technical problems on my banks end! so hopefully you understand me till now,these are both seperate banks,totally unconnected,my cards have been verified since i opened my account and suddenly they have developed an issue where i can not recieve money into? also Betway paid money into my account on the 10th of nov(3 days ago) with no issue.Casinobuck said to open a neteller or skrill acount and withdraw to that after of course they verify it and go through the hoops,i do not want to open neither and why should i,they took my money on deposits on the bank card 2 days ago that they are refusing to send money to? this site is appalling,i have not received any update from my other complaint either,how can a site like this do business like this?surely there is a set of rules how they can operate? This place seems to be completely rogue!Their customer service repeat same emails back and forward,no explanation of this mysterious technical issue thats suddenly developed since i made a complaint here on the 29th oct! all i want is my 200 balance to be paid into my account that has already been verified and i would like my other complaint followed up :( i am really banging my head off a wall with these people,please can you help me
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Casino Buck - will not pay out my balance
Posted by buffy2000
November 13, 2021
buffy2000 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 13, 2021