Casino Buck - will not pay out my balance

Hi buffy2000 - welcome back.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

All gambling operators use 3rd party companies to process payments on their behalf. There will be varying restrictions on how any individual company can process payments to or from any given jurisdiction. For this reason, all operators build into their terms and conditions the right to select an alternative payment method to the one that the player would prefer.

Our contacting the operator will not resolve the issue in such a way that you will be able to receive your payment via the card you want. You need to work with the operator to find a viable alternative payment method.

With regard to your other complaint, you have already received a ruling on this matter. As directed in our complaint guidance you need to log in and check your complaint file.

Thanks,

ThePOGG

hello,so what has changed with my current payment methods?i have withdrawing to these debit cards many times,they are visa debit cards which on casinobuck are excepted for both deposits and withdrawls ?

Hi buffy2000,

That's not something that we can comment on. It would depend on the specific 3rd party payment providers policies and company structure. Given the nature of the remote gambling industry, payment processing is a complex matter and consistency is not something that can be guaranteed.

Thanks,

ThePOGG

Please let people know casino buck no longer pays out to visa cards but have no problem taking money off them exact cards less than 24 hrs previously. How did you manage to give this casino such a good review is quite questionable .

I am replying to your comment on my other complaint as suggested to not confuse the two matters,i can assure you i have contacted both my DIFFERENT banks now yesterday as one was not contactable over the weekend,there is no issue whatsoever with my cardsor account,casino buck managed a miracle to debit money then less than 24hrs before this big problem apparently has developed with my bank! I made up a skrill acount yesterday and sent casino buck proof of payment which i was forced to make to withdraw my balance,this was verified on live chat,i requested a withdrawal at approx 2pm yesterday on the 15/11 and surprise surprise it is still pending whereas before i made complaint and had issues all withdrawals were completed within a few hours,lets just be honest here they can do as they please and as of this moment i have still not been paid my balance along with 20 eur i had to deposit yesterday to get my Skrill account verified,sites like this one the pogg seem to have little or no difference to how casino buck operates and if anything i was 100% better off not making the complaint in first place. I expect a simple process really,i deposit money and i can withdraw in same hassle free effort but again coming to end of today the 16/11 i have not been paid!!!!! but of course you will defend casino buck with some excuse haha also as mentioned above withdrawals before i made any complaint were always completed within a few hrs which can be backed up with evidence from my transaction history!

Hi buffy2000,

I'm sorry you are frustrated, but what your bank says makes absolutely no difference in this type of situation. In the first instance, the issue may not be with your bank directly, but with one of the intermediary parties. In the second, if there are flags raised on your account, the last thing your bank is going to do is tell you about them. They would be breaching the law to do so.

And yes, sending and receiving money are two entirely different processes. So it is quite possible to have a payment method that works fine for deposits but cannot be used for withdrawals, or, less commonly, vice-versa.

Please let us know if you have not received your withdrawal via Skrill by the 24th.

Thanks.

ThePOGG

Hi buffy2000,

Have you received your funds?

Thanks,

ThePOGG

Hi buffy2000,

I'm following-up on the above?

Thanks,

ThePOGG

Hi buffy2000,

If we haven't heard from you by Friday the 24th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG