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Casino Buck - Withdrawal rejected multiple times

Ruling

Resolved - Casino Buck have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino Buck Review.

Player's Complaint

I can't withdrawal my money it is getting rejected multiple times

Read the casino review

3 Responses

User icon
thepogg
October 25, 2021

Hi joejoe123 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

When was this withdrawal first placed? What reason has the operator given you for rejecting this withdrawal?

Thanks,

ThePOGG

User icon
thepogg
November 7, 2021

Hi joejoe123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

Hi joejoe123,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

joejoe123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Buck
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 25, 2021

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