Casino Calzone - banned

Ruling

Found for the Casino - Casino Calzone are a private business and entirely within their rights to decide that they are no longer willing to accept someone's custom.

Read our Casino Calzone Review.

Player's Complaint

Hi!

I was banned from this casino (even though I asked in livechat only one week before If I could play there and they said yes).

I invested alot of money towards vip level status and suddenly I was kicked out during gameplay. Was urged to send in documents and I sent selfie, bankreports, id and everything.

Then I was banned.

At first they stated I was banned due to self exclusion on Rizk few years earlier.

Then they changed it to that I self excluded on Calzone which Is a lie. I was kicked out during gameplay.

Then after that they changed the decision a third time. Now it was a decision from MTSecureTrade that I am banned all over their network.

The fourth time they say it is a business decision from MTSecureTrade.

I was never allowed to play on Calzone and they refuse to give me the reason why I am banned.

I have never broke any rules in 10 years of gambling. They refuse to tell me why I am banned because then Calzone would have to pay back my losses of about 21000 euros which Is my losses in only a few days!

I was never allowed to play money and even asked before I registrered if I could play. I have proof of them saying yes so I started investing my money.

Then suddenly when I am down alot I get banned for no reason and they wont tell me why.

[EDIT]

Yes. I lost money but I invested all of it to get vip status and in the long run better things. Now I cant take any use of it.

[EDIT]

And why no information? They dont tell me anything. They only say its a decision from MTSecureTrade.

If I was not allowed to play on Calzone because of previous gambling problems. All my deposits should be refunded.

Help. I have alot of proof to support everything. I have always followed all rules [EDIT]

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