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Casino Calzone - Refund

Ruling

Found for the Casino - Sadly this player has played down their balance before the complaint management process could be completed.

Read our Casino Calzone Review.

Player's Complaint

I was waiting to verify my account for days after trying to withdraw 2000 euro winnings each time I submitted my documents they were refusing them for no reason all my documents were in conjunction with there guidelines I contact them to complaint and nothing was done my withdrawal was cancelled and I ended up playing with the winning as I was under the impression I was never going to receive it I requested reason for my documents were refused I requested them to prove my documents were not accepted I have written emails to get them released from gprd they sent me an address to ask for a chronologal breakdown of my information I still waiting

Read the casino review

1 Responses

ThePOGG
April 23, 2020

Hi amanda7635 - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to assist you in this instance. If you are experiencing issues getting verified or processing a withdrawal you need to contact us at the point of issue. After you have chosen to play with and lost the contested balance there is nothing we can do to help you.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of further help.

ThePOGG

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Agreement

amanda7635 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Calzone
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

April 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.